- For a 100% refund, cancellations and changes must be made at least 72 hours prior to the tour date. Cancellations MUST BE MADE OVER THE PHONE OR IN PERSON. Email Cancellations are not accepted for security purposes.
- No refund for cancellations or reschedules within the last 72 hours prior to the tour date.
- If you arrive on-site and choose not to participate in the tour, a 50% refund will be issued.
- Late Arrivals – Tours depart at the time slot booked. If you are late for the tour departure you booked we will try to reschedule you based on availability. There is no guarantee of rescheduling and no refunds will be issued for guests who arrive late for their tour.
- No-shows will be charged a 100% fee.
- If you need to cancel due to illness or a medical emergency, we require a doctor’s note from a local doctor/clinic in order to process a full refund.
- All our tours operate RAIN OR SHINE. We do not refund for inclement weather unless the weather makes for an unsafe environment.
- We will cancel tours in the event of lightning or thunder; we will reschedule your tour or refund up to 100% of the tour price if this occurs. The refund amount may be based on the proportion of the tour completed.
- In high winds or other adverse conditions, Dunes Boat Tours reserves the right to cancel or reschedule tours, based on management’s assessment of conditions. We will reschedule your tour or refund up to 100% of the tour price if this occurs. The refund amount may be based on the proportion of the tour completed.
*Please be aware, we reserve the right to refuse service in the following circumstances:*
- Participants are found to be under the influence of drugs or alcohol
- Inappropriate behavior/language to staff
In any of these circumstances, a refund will not be permitted.